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Installing your e-SIM

Five minutes, on Wi-Fi, before you travel. The profile downloads over the internet — not over the plan you are installing.

Before you start

  1. Check the phone is e-SIM-capable and carrier-unlocked. On iPhone: Settings → General → About → look for “Available SIM” or an EID. On Android: dial *#06# and look for an EID.
  2. Connect to Wi-Fi. Installing over cellular can fail halfway.
  3. Install on the phone that will use the plan. A QR scanned by a second phone installs it on that second phone.

iPhone

  1. Settings → Cellular (or Mobile Service) → Add e-SIM.
  2. Choose “Use QR Code” and scan the code on your e-SIM page. If you are reading this on the same phone, tap “Enter Details Manually” instead and paste the SM-DP+ address and activation code.
  3. Give the plan a label you will recognise, such as the destination.
  4. Keep your home number as the default for calls and iMessage, and set the travel plan as your Cellular Data line once you land.
  5. Turn Data Roaming ON for the travel plan. This is what makes it work abroad, and it will not cost anything extra — the plan is prepaid.

Android

  1. Settings → Network & internet → SIMs → Add e-SIM. Samsung, Pixel and Xiaomi word this slightly differently, but the path is always under network or connection settings.
  2. Scan the QR code, or choose “Enter it manually” and paste the activation code.
  3. Once downloaded, enable the profile and turn Data Roaming on for it.
  4. If you have two SIMs, set the travel profile as your mobile data SIM.

If something is not working

“Unable to add cellular plan”

Almost always Wi-Fi dropping mid-download or the phone being carrier-locked. Reconnect to a stable network and try again; the code stays valid.

Installed, but no signal after landing

Check three things in order: the travel profile is turned on, Data Roaming is on for it, and it is selected as the mobile data line. If all three look right, restart the phone — the profile only searches for a partner network at start-up in some regions.

The QR code will not scan

Use manual entry. The SM-DP+ address and activation code on your e-SIM page are exactly what the QR code contains, and every e-SIM-capable phone accepts them typed in.

Can I move it to another phone?

No. An e-SIM profile can be installed once. If it is already on a device, it has to be removed there and reissued — email us and we will arrange it.

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