This form is provided under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation, so that you are informed before you place your order and become bound to pay. A copy is sent to your email address with your order, as a durable medium.
1. The seller
- Legal name: ADONİS NETWORK YAZILIM SANAYİ VE TİCARET ANONİM ŞİRKETİ (Adonis Telecom is a business division of this company)
- Head office: Taya Hatun Mah. Tığcılar Sk. Tığcılar Hanı No:9 İç Kapı No:3, 34120 Fatih/İstanbul, Türkiye
- Branch: Asmalı Mescit, İstiklal Cd. No:108 D:3, 34430 Beyoğlu/İstanbul, Türkiye
- MERSİS: 0008174271800001 · Tax no. (VKN): 0081742718 · Istanbul Chamber of Commerce reg. no. 367034-5
- ETBİS registration no.: 9969782974
- Phone: +90 554 489 70 79 · Email: support@adonis.net.tr · KEP: adonisnetworkyazilim@hs01.kep.tr
- Website: https://adonis.net.tr
2. Main characteristics of the product
A prepaid digital e-SIM data plan for travel. The country or region covered, data allowance (or, for unlimited plans, the fair-use terms), validity, when the validity starts, whether calls/SMS are included, whether top-ups are possible, and the price are shown on the checkout page before payment and repeated in the order confirmation email.
Connectivity is provided by local network operators in the destination. Speed and coverage depend on your location, the operator’s network, network load and your device. The seller does not promise a specific speed or uninterrupted coverage everywhere; it promises the characteristics stated on the plan page.
3. Compatibility and technical conditions
- An e-SIM works only on devices with e-SIM hardware that are not locked to a carrier. If dialling *#06# shows an EID number, your device has e-SIM hardware. Compatible devices: https://adonis.net.tr/en/telecom/esim/devices
- The e-SIM is installed once, using the QR code or the SM-DP+ address and activation code. Installation needs an internet connection.
- An installed e-SIM that is deleted from the device usually cannot be installed again.
- Local regulations in some countries may restrict certain services (e.g. VoIP or particular apps); such restrictions are outside the seller’s control.
4. Price
The price on the checkout page is the total you pay, including all taxes. No delivery fee or other charge is added. Prices are shown in the currency you choose; any exchange difference or fee your bank charges if your card is in another currency is outside the seller’s control.
5. Payment
Payment is taken in full at the time of order by credit or debit card on the Adonis Pay checkout (pay.adonis.network), protected by Garanti BBVA 3D Secure. Instalments are not offered. The seller never sees or stores your card details.
6. Delivery
Nothing is shipped. Once payment is confirmed, the e-SIM installation details (QR code, SM-DP+ address and activation code) are delivered electronically to your account page and your registered email address, normally immediately. If a technical problem occurs, delivery is completed within 24 hours at the latest; if it cannot be, the full price is refunded.
7. Right of withdrawal
Under article 15(1)(ğ) of the Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form or to intangible goods delivered instantly to the consumer. Because the e-SIM installation details are delivered instantly after payment, you have no right of withdrawal under this contract. You are asked to confirm this at checkout.
This does not affect your rights under Law No. 6502 where the e-SIM is not delivered, is defective, or cannot be used for a reason attributable to the seller (see the Refund and Cancellation Policy).
8. Your rights if the service is defective
If the service is not performed as agreed, article 15 of Law No. 6502 lets you choose to have the service performed again, a price reduction proportionate to the defect, or to terminate the contract. The seller must comply with your choice.
9. How the contract is concluded online
- Technical steps: you choose a plan; enter your name, email and optionally a WhatsApp number; accept this form and the Distance Sales Contract; and complete payment on Adonis Pay. The contract is concluded when payment is confirmed.
- Correcting errors: you can check and correct your plan and details in the order form before moving to Adonis Pay; if you go back without completing payment, no contract is concluded.
- Storage of the contract: the seller keeps the contract text; a copy is emailed to you with your order confirmation and your orders are shown on your account page.
- Language: the contract is concluded in Turkish. Texts in other languages are for information; the Turkish text prevails.
- Code of conduct: the seller follows the rules in the Terms of Use.
10. Complaints and disputes
You can send requests and complaints through the support section of your account page, to support@adonis.net.tr, or by phone on +90 554 489 70 79. You can also apply through the Consumer Information System on e-Devlet (tuketici.ticaret.gov.tr).
Disputes within the monetary limits announced each year by the Ministry of Trade go to the Consumer Arbitration Committee where you live or where the transaction took place; disputes above those limits go to the Consumer Court, after the mandatory mediation required by article 73/A of Law No. 6502.